Q
Are you a factory?
Yes, we have our own factory with over 22 years of experience, located in Zhengzhou, Henan Province.
Q
As a first-time online buyer from China, how does the process work?
No worries. We have over 20 years of export experience worldwide and provide full professional support to guide you clearly through every step: Order - Production - Shipment - Delivery.
Q
How about the payment terms and payment methods?
We support 100% in advance, or deposit in advance with balance before shipment. We accept TT (Wire transfer), online transfer, Credit Card, VISA, PayPal, Apple Pay, and L/C at sight.
Q
How long is the delivery cycle?
Delivery time depends on size, glass configuration, color, hardware, customization level, and order quantity. Once the design, payment terms, and technical specifications are confirmed, we will provide a formal production plan. For customized projects, sufficient time should be allowed for production, quality inspection, and shipping.
Q
Can this product be customized?
Yes. Doorway dimensions, number of panels, opening direction, glass configuration, color, lock type, and track type can all be customized according to project requirements. Please provide the doorway width, height, installation location, and on-site photos before placing an order to calculate a tailored solution.
Q
What are your specific payment terms for orders?
T/T: 30% deposit by T/T, 70% balance paid before shipment. L/C: 100% irrevocable L/C at sight.